Customer Service

Archway-Management; South Euclid (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

SICK

Job summary

Archway-Management is seeking a Customer Service professional in Ohio to deliver exceptional service, answer phones, respond to inquiries, and provide product information. The role emphasizes timely order processing and collaboration with management for approvals.

Responsibilities include maintaining accurate records, communicating with vendors, and resolving customer issues while supporting budget-conscious order handling and reporting as requested.

Qualifications

• Proactive work ethic and reliability.
• Clear communication across speaking and writing.
• Strong time-management and multitasking.
• Positive, personable customer service approach.
• Basic computer skills including word processing, spreadsheets, email.
• Ability to work well in a team.
• Keen attention to detail.

Responsibilities

• Provide exceptional customer service
• Answer phones and assist customers with questions
• Respond to calls and email inquiries promptly
• Provide information about products and services
• Process, place and approve orders
• Maintain communication with management for approvals
• Review orders to manage budget and prevent unneeded purchases
• Reach out to customers to obtain missing orders before deadlines
• Communicate with vendors
• Keep records of customer and vendor interactions
• Run reporting as requested
• Resolve customer problems and complaints
• Other tasks as assigned by manager

Skills

Strong work ethic

Excellent communication

Organization & time management

Customer service

Computer skills

Teamwork

Attention to detail

Job description

CUSTOMER SERVICE

• Provide exceptional customer service
• Answer phones and help the customer through any questions or concerns they may have
• Respond promptly to customer service calls and email inquiries
• Provide customers with information about products and services
• Process, Place and Approve orders
• Maintain proper communication with Management for approvals
• Review orders over and under budget to prevent unnecessary purchasing
• Reach out to customers to obtain any missing orders to ensure they are processed before the deadline
• Communicate with Vendors
• Keep accurate records of customer and Vendor interactions
• Run reporting as requested
• Resolve customer problems and complaints
• Any additional tasks that may be requested by manager

Skills & Qualifications

• Strong work ethic with a drive to be proactive
• Excellent communication skills, including speaking, writing and active listening
• Effective organization and time management skills, including prioritization, multitasking, and planning
• Great customer service skills, including a personable and positive attitude
• Good computer skills, including basic troubleshooting, usage of word processing, spreadsheets, presentation, and email software application
• Demonstrate strong teamwork.
• Keen attention to detail

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO
• SICK