Customer Service Representative

Eakes-Office-Solutions; Grand Island (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Eakes-Office-Solutions in Grand Island, NE is seeking a Customer Care Support to be the front line for sales and customers. You will answer product questions, process orders, and assist with billing and inquiries to drive customer satisfaction.

The role requires strong communication, multitasking, and detailed data entry in Microsoft Office and online ordering systems. You will collaborate with sales and service teams in a fast-paced, high-energy environment.

Qualifications

• Basic computing knowledge including Microsoft Office applications.
• Demonstrate ability to navigate between various programs including Excel.
• Problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to collaborate with team.
• Action oriented and self-disciplined.
• Organized and detail oriented.
• Maintain professional written and verbal communication.
• Ability to maintain composure in escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.

Responsibilities

• Manage incoming calls and customer inquiries with positive attitude.
• Assist customers with placing orders.
• Assist sales reps. with orders and communicate issues.
• Obtain all information necessary to accurately enter orders.
• Offer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume.
• Research & communicate with appropriate personnel or customer when problem solving for status of customer orders.
• Process customer returns.
• Utilize live chats with customers to assist with internet ordering.
• Set up online accounts.
• Process daily billing.
• Other duties as assigned.

Skills

Customer service orientation

Communication skills

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Excel

Job description

Job SummaryAs a Customer Care Support you are the front line for sales personnel and customers. You will ensure that customers are satisfied by answering product and service questions, customer delivery inquiries and offering product and service recommendations. Additionally, you will process orders, work on customer outages, back orders, and research product solutions.Primary ResponsibilitiesManage incoming calls and customer inquiries with positive attitude.Assist customers with placing orders.Assist sales reps. with orders and communicate issues.Obtain all information necessary to accurately enter orders.Offer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume.Research & communicate with appropriate personnel or customer when problem solving for status of customer orders.Process customer returns.Utilize live chats with customers to assist with internet ordering.Set up online accounts.Process daily billingOther duties as assigned. Job Duties/ResponsibilitiesRequired SkillsJob Duties/ResponsibilitiesBasic computing knowledge including Microsoft Office applications.Demonstrate ability to navigate between various programs including Excel.Problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.Ability to collaborate with team.Action oriented and self-disciplined.Organized and detail oriented.Maintain professional written and verbal communication.Ability to maintain composure in escalated situations.Qualified candidates will be comfortable in a multi-tasking, high-energy environment.Ability to adapt to changes in the work environment.Excellent customer service skills both internal and externalQualificationsHigh School or equivalent6 Months - 1 Year Office Products Experience PreferredCustomer Service/Telemarketing Experience PreferredData Entry ExperienceOtherExcellent Customer Relation SkillsAccuracy SkillsBasic Math SkillsAverage Keyboard Skills (40 wpm)Ability to lift 15-25 pounds; ability to lift 50 pounds as needed.Stand/Bend/Reach during the day85 % of work activity at desk