Customer Service Representative

M&M Printed Bag Inc; Chino (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

M&M Printed Bag Inc is seeking a Customer Service Representative to act as the main liaison between customers, sales, and production teams. You will handle orders, validate pricing and specifications, coordinate materials and artwork, and ensure timely execution with professional customer service.

The role requires strong math skills, two years of customer relations experience, and proficiency with Excel; ERP experience is preferred.

Formación

• High School Diploma or GED required.
• Two years of customer relations experience in an office environment.
• Strong math skills and proficiency with Microsoft Excel.
• Experience with ERP systems preferred.

Responsabilidades

• Serve as primary contact between customers, sales, and production teams.
• Receive and review customer orders; verify information before processing.
• Enter orders into systems and issue order acknowledgments.
• Coordinate materials, artwork, and production requirements.
• Prepare documentation for operations and ensure accurate paperwork.
• Communicate order status and resolve issues with stakeholders.
• Manage order changes, cancellations, and exceptions.
• Maintain orderly order records and provide professional customer service.
• Support special projects and maintain attendance.

Conocimientos

Customer relations

Math skills

Educación

High School Diploma or GED

Herramientas

Excel

ERP system

Descripción del empleo

The Customer Service Representative serves as the primary point of contact between customers, sales, and internal production teams, building rapport with all to advance the sales process. This role is responsible for receiving and processing customer orders, validating pricing and specifications, coordinating materials and artwork, and communicating order status through completion. The Customer Service Representative ensures orders are accurate, clearly documented, and executed on time while delivering professional and responsive customer service.Essential Duties and Responsibilities1. Receive and Review Customer Orders• Receive customer purchase orders and requests via email or sales coordination• Promptly acknowledge receipt of customer orders• Review purchase orders to ensure required information is complete before processing________________________________________2. Validate Pricing, Specifications, and Order Details• Verify customer pricing against approved quotes and initiate quote revisions when required• Confirm product specifications match the customer purchase order prior to processing• Coordinate revised purchase orders with customer, when required, prior to processing• Coordinate specification updates or changes with internal teams and customers as needed• Ensure quantities, due dates, and order requirements are accurate and feasible________________________________________3. Enter and Confirm Orders• Enter customer orders into company systems accurately and timely• Create and issue order acknowledgments to formally confirm order acceptance• Communicate confirmed orders and expectations clearly to customers________________________________________4. Coordinate Materials, Artwork, and Production Requirements• Order required materials, such as film, according to job specifications• Manage artwork preparation and approvals with pre press vendors and customers, when applicable• Maintain and update material and order records to support production readiness________________________________________5. Prepare Documentation for Operations• Generate and print job documentation for operations teams as required by workflow• Prepare labels or additional documentation based on customer or production requirements• Ensure production paperwork accurately reflects the approved order and specifications________________________________________6. Communicate Order Status and Resolve Issues• Proactively communicate order status, shipment details, delays, or issues to customers• Work closely with sales, production, and shipping teams to resolve order changes or constraints• Support rush requests, replacements, corrections, and returns as required________________________________________7. Manage Order Changes, Cancellations, and Exceptions• Process order changes and cancellations in company systems as required• Coordinate cancellation of materials or production activities when necessary• Initiate replacement or corrective orders for shortages, errors, or quality issues________________________________________8. Support Continuous Operations and Customer Relationships• Maintain organization and accuracy of order records throughout the order lifecycle• Provide professional, courteous service while managing multiple customer accounts• Engage in regular communication with the customer, sales, production and shipping teams on customer activity, issues, trends, pricing, order patterns and changes• Develop a working understanding of manufacturing processes to support customer communication and on time delivery________________________________________9. Additional Responsibilities• Send product samples as requested• Maintain confidentiality and professionalism at all times• Adhere to company safety policies and procedures• Perform special projects or additional duties as assigned• Maintain regular, reliable attendance to scheduled shiftsRequiredHigh School Diploma or GEDTwo years customer relations experience in an office environment providing direct customer interactionStrong math skillsMicrosoft Office Suite experience, specifically ExcelPreferredExperience working in a flexible packaging manufacturing environmentExperience working in an ERP system