Customer Service Rep

National Construction Rentals; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

National Construction Rentals is seeking a Customer Service Representative to interact with customers, respond to inquiries, process orders, generate bids, and resolve complaints while upholding the company’s standard of excellence in service. You will contribute to a positive customer experience and help identify new opportunities.

The role requires strong communication, organizational skills, and the ability to work both independently and as part of a team, with proficiency in MS Office and

Qualifications

• High school diploma or equivalent preferred.
• Proven experience as a customer service representative or in a similar role preferred.
• Experience in billing, payment collections, and related experience is a plus.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy in work.
• Ability to work independently and as part of a team.
• Proficiency in MS Office (Word, Excel, Outlook) and document management software.
• Excellent verbal and written communication skills.

Responsibilities

• Generate bids based on customer inquiries.
• Calculate and process orders accurately.
• Schedule orders and ensure timely customer follow-up.
• Maintain a tidy and safe work environment.
• Utilize company-provided resources to identify new customers and job opportunities.
• Complete additional duties or tasks as directed.

Skills

Customer service

Time management

Attention to detail

Communication

Teamwork

Independent work

MS Office

Documentation

Education

High school diploma

Tools

MS Office

Document management software

Job description

Overview

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Essential Functions

• Generate bids based on customer inquiries.


• Calculate and process orders accurately.


• Schedule orders and ensure timely customer follow-up.


• Maintain a tidy and safe work environment.


• Utilize company-provided resources to identify new customers and job opportunities.


• Complete additional duties or tasks as directed.

Qualifications

• High school diploma or equivalent preferred.


• Proven experience as a customer service representative or in a similar role is preferred.


• Experience in billing, payment collections, and other related experience is a plus.


• Strong organizational and time management skills.


• Strong attention to detail and accuracy in work.


• Ability to work independently and as part of a team.


• Proficiency in MS Office (Word, Excel, Outlook) and document management software.


• Excellent verbal and written communication skills.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time.

National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.