Customer Service Representative

TechOp Solutions International; Sells (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client and deliver excellent customer service with high professionalism.

Responsibilities include handling calls, documenting information across multiple systems, and generating detailed reports in government platforms. The role requires 3+ years in a call center and a high school diploma, with strong communication and data-entry skills.

Qualifications

• 3+ years of call center experience.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Proficiency in Microsoft 365, esp. Word, for drafting and finalizing reports.
• Experience handling sensitive information and passing government background checks.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers in a dynamic environment, applying critical-thinking and judgment.
• Navigate multiple systems and document information accurately.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Additional duties as assigned.

Skills

Call center experience

multitasking

data entry

writing & speaking

independent work

Education

High school diploma

Tools

Microsoft Word

Microsoft 365

CRMs

Telephone systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.