Customer Service Representative

Ultipro; Seguin (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Seguin, TX seeks a Service Department Customer Service Administrator to support the Service Manager. You will handle homeowner and retailer calls, verify contact details, and coordinate work orders with technicians and contractors to keep repairs on track.

Responsibilities include writing work orders, tracking parts, and communicating progress to homeowners while ensuring accuracy and timely updates.

Qualifications

• Requires a high school diploma or its equivalent.
• 1-3 years of related customer service experience.
• Bilingual is preferred.

Responsibilities

• Take phone calls from homeowners and retailers.
• Verify homeowner information and locations.
• Assign technicians to homeowners within geographic location.
• Write Work Orders for Service Technicians/Contractors and attach necessary documents.
• Arrange parts delivery and coordinate with various carriers.

Skills

Customer Service

Microsoft Excel

Bilingual

Education

High School Diploma or Equivalent

Job description

Description

Job Description:

Service Department Customer Service Admin

Reports to Service Manager

Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing

Primary Responsibilities:

• Call/Take phone calls from homeowners and retailers in their respective areas
• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
  • Verify correct home owner information, phone numbers, email address, home location physical address
  • Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
  • Contact retailers regarding and lot or display model re-work
• Assign technician to home owner within their geographic location
• Writes Work Orders for Service Technicians/Contractors
  • Writes up parts needed
  • Attaches Décor Page for home and any schematics needed to complete repairs at job site
  • Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
• Finalize work orders, and determinations for state – close out in system (Deacom).
• Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
• Review completed work orders for any flaws, or inadequacies on technician’s part.

MINIMUM QUALIFICATIONS

· Requires a high school diploma or its equivalent.

· Working as a Customer Service typically requires 1-3 years of related experience.

· May be entry level if some experience in the skill.

· Bilingual is Preferred

Qualifications

Skills

Preferred

Microsoft Excel

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Education

Preferred

High School or better.

Equal Opportunity Employer
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