Customer Service Representative

Cavco-Industries-Inc.; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Cavco-Industries-Inc. is seeking a capable coordinator to manage homeowner and retailer communications, assign technicians, and write detailed work orders. This role requires attention to detail and strong follow-through in a fast-paced setting.

The position involves coordinating parts, schematics, and delivery logistics to ensure timely service completion and accurate closes in the Deacom system.

Qualifications

• Call center/phone-based communication skills preferred.
• Ability to read and follow procedural guidance.
• Basic literacy to record actions and updates.

Responsibilities

• Call homeowners and retailers to coordinate areas and status of work orders.
• Contact homeowners to advise progress and refer to warranty timelines.
• Assign technicians to homeowners within geographic location.
• Write work orders for service technicians and contractors.
• Attach decor pages and schematics as needed to complete repairs.
• Arrange parts delivery and route to technicians.
• Finalize work orders and close out in the system (Deacom).
• Coordinate and prioritize work orders with the Service Manager and team.
• Review completed work orders for quality and completeness.

Skills

Customer Service

Customer Interaction

Critical Thinking

Attention to Detail

Team Player

Self-Starter

Education

High School or better

Job description

Description

Primary Responsibilities:

• Call/Take phone calls from homeowners and retailers in their respective areas
• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
  • Verify correct home owner information, phone numbers, email address, home location physical address
  • Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
  • Contact retailers regarding and lot or display model re-work
• Assign technician to home owner within their geographic location
• Writes Work Orders for Service Technicians/Contractors
  • Writes up parts needed
  • Attaches Décor Page for home and any schematics needed to complete repairs at job site
  • Arranges best way to get parts to technician;
• Finalize work orders, and determinations for state – close out in system (Deacom)
• Coordinate and prioritize work orders with Service Manager, and service team through meetings
• Review completed work orders for any flaws, or inadequacies on technician’s part.

Skills

Customer Service

Novice

Customer Interaction

Intermediate

Critical Thinking

Novice

Novice

Attention to Detail

Novice

Behaviors

Team Player

Works well as a member of a group

Motivations

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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