Service Coordinator

Talentify; Moultrie (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Destiny Homes is seeking a Customer Service Coordinator in Georgia to support Field Service operations and provide timely updates to customers. You will interpret warranty terms, schedule service and parts, review invoices, and maintain accurate service records with professional communication.

This role requires exceptional customer service, the ability to read construction prints, handle changing priorities, and collaborate across teams.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Strong written and verbal English communication skills.
• Experience in a Customer Service role preferred.
• Ability to read and interpret construction-related documents.

Responsibilities

• Process work orders to assist Field Service Technicians and communicate updates as needed.
• Respond to customer calls and emails regarding service questions.
• Interpret and administer Destiny Homes warranty/service policy according to its terms and conditions.
• Represent Destiny Homes professionally and effectively.
• Utilize equipment and personnel efficiently and effectively.
• Implement a priority identification system for work orders that require special handling.
• Prioritize and schedule service, minimizing consumer complaints and managing service backlog.
• Create and schedule service and parts requests for factory, contractors and dealers.
• Review, verify and approve contractor and dealer service invoices prior to payment.
• Utilize vendor claim process to ensure defective parts are returned for credit.
• Maintain accurate service records and files.
• Communicate shortages, product quality or design problems to the Service Manager.
• Assist associates with parts as needed.

Skills

Customer service

Planning & time management

Decision making

Read construction prints

Adaptability

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Essential Duties and Responsibilities

• Processes work orders to assist Field Service Technicians, communicates information or updates as needed
• Responds to customer calls and emails regarding service questions
• Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
• Represents Destiny Homes professionally and effectively
• Utilizes equipment and personnel efficiently and effectively
• Implements a priority identification system for work orders that require special handling
• Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
• Creates and schedules service and parts requests for factory, contractors and dealers
• Reviews, verifies and approves contractor and dealer service invoices prior to payment
• Utilizes vendor claim process to ensure that defective parts are returned for credit
• Maintains accurate service records and files
• Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
• Assists associates with parts as needed

Minimum Qualifications

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be able to read, write and speak English/Bilingul is a plus
• High School Diploma is preferred
• Must successfully pass pre-employment requirements
• At least one year of demonstrable experience in a Customer Service role is preferred
• Demonstrable experience effectively communicating with others, both verbal and written, is required
• Working knowledge of Microsoft Office applications is required

Knowledge, Skills and Abilities

• Exceptional customer service skills
• Effective planning, organization and time-management skills
• Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
• Ability to effectively read and interpret construction prints
• Ability to adapt to, and manage competing demands, frequent change and unexpected events
• Ability to identify and resolve problems effectively and efficiently

Working Conditions

• Minimal exposure to heat, cold, noise and working outdoors
• Must wear personal protective equipment as required in the manufacturing facility

Physical Requirements

• Requires sitting to a significant degree
• Heavy Work-Exerting up to 25 pounds of force periodically, and/or up to 25 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects
• While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.