Customer Service Representative

Palm Harbor Homes; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Palm Harbor Homes in Phoenix, AZ is seeking a detail-oriented Service Coordinator to manage field work orders, coordinate technicians, and ensure timely communication with homeowners and retailers. You will verify owner information, schedule cosmetic repairs, and track parts and décor attachments to support on-site jobs.

In this role you will write work orders, assign technicians, coordinate parts delivery, and monitor progress from start to finish, ensuring warranty terms and service standards

Responsibilities

• Call/Take phone calls from homeowners and retailers in their respective areas
• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
• Verify correct home owner information, phone numbers, email address, home location physical address
• Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
• Contact retailers regarding and lot or display model re-work
• Assign technician to home owner within their geographic location
• Writes Work Orders for Service Technicians/Contractors
• Writes up parts needed
• Attaches Décor Page for home and any schematics needed to complete repairs at job site
• Arranges best way to get parts to technician;
• Finalize work orders, and determinations for state – close out in system (Deacom)
• Coordinate and prioritize work orders with Service Manager, and service team through meetings
• Review completed work orders for any flaws, or inadequacies on technician’s part.

Job description

• Call/Take phone calls from homeowners and retailers in their respective areas
• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
• Verify correct home owner information, phone numbers, email address, home location physical address
• Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
• Contact retailers regarding and lot or display model re-work
• Assign technician to home owner within their geographic location
• Writes Work Orders for Service Technicians/Contractors
• Writes up parts needed
• Attaches Décor Page for home and any schematics needed to complete repairs at job site
• Arranges best way to get parts to technician;
• Finalize work orders, and determinations for state – close out in system (Deacom)
• Coordinate and prioritize work orders with Service Manager, and service team through meetings
• Review completed work orders for any flaws, or inadequacies on technician’s part.