Customer Service Representative

Nwadmin; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Union wage scale

Fully funded Defined Benefit Pension

Paid leave

Holidays

Job summary

Northwest Administrators, Inc. is seeking an entry-level Customer Service Representative for our Pension Services call center in Eastlake, WA.

You will be the front line handling calls, assist participants with retirement questions, sign documents via Zoom, and document interactions in our system. The role offers union wages, a fully funded defined benefit pension, paid leave and holidays, plus a team-friendly environment with training.

Qualifications

• Organized with strong prioritization and analytical skills.
• Excellent written and verbal communication.
• Service minded with focus on customer satisfaction.
• Attention to detail and strong problem-solving.
• Proficient with technology; intermediate Excel/Word.

Responsibilities

• Schedule and assist participants with secure electronic signing and witnessing of required documents via Zoom.
• Timely and accurate answers to customer questions.
• Thoroughly document calls in the computer system.
• Verify and update customer information.
• Mail various forms and information as required by customers.

Skills

Organized

Communicator

Service Minded

Detailed

Technically Savvy

Bilingual

Tools

Excel

Word

Job description

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you’re looking for!

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

• Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

*This position is on site in our Eastlake, WA office.

Who you are...

• Organized.Able to juggle and prioritize workloads, have strong analytical skills
• Communicator.Strong verbally and in writing including interpersonal skills
• Service Minded.Passionate about customer service--delivering it like you expect to receive it
• Detailed.Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word
• Bilingual.Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us atNorthwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leaveand 10 Holidays
• Strong team environment with good work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.

Full Time

Part Time