Customer Service Rep - GUI- Conversion

ID Logistics US; Kansas City (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

ID Logistics US in Kansas City is seeking a customer service professional to support daily operations, respond to inquiries, process orders, and handle disputes with a strong emphasis on accuracy and timely communication. You will collaborate with on-site management and the distribution team to ensure smooth shipping and receiving, billing, and invoicing.

The role requires solid communication skills and proficiency with data entry and Microsoft Office.

Qualifications

• High School Diploma or GED (or equivalent)
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office Suite

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

Job description

Job Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Job Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned

Schedule

Monday - Friday 6:30 am - 2:30 pm

Hourly Rate

$20.00/hr.

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite