Customer Service Representative

Third Party CS; Orinda (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative to handle client inquiries and enhance customer experience. This role is pivotal in delivering high-quality support through various communication channels while providing opportunities for growth and remote work flexibility.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field required.
• Excellent communication skills over phone and other platforms.
• Basic computer skills.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Provide excellent customer care and troubleshoot issues.
• Record and organize customer interactions.

Skills

Communication

Multitasking

Time Management

Customer Focus

Problem Solving

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)