Supply Coordinator

Conversio Health (formerly Pacific Coast Pharmacy); San Luis Obispo (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Conversio Health in San Luis Obispo, CA is seeking a Supply Coordinator to manage refill and exhaustion calls, verify paperwork, and process Rx reviews and orders. The role demands strong organizational, telephonic, and data-entry skills along with professionalism in external communications.

The candidate will handle insurance eligibility checks, documentation compliance, and collaboration with vendors, management, and staff.

Qualifications

• Bachelor's degree preferred; HS diploma or GED required.
• 1-2 years of experience in business, healthcare or corporate setting preferred.
• Proficient understanding of medical terminology and regulations relevant to the company.

Responsibilities

• Complete refill and exhaustion calls.
• Check paperwork prior to ordering including prescriptions and authorizations, ensuring compliance when necessary.
• Complete Rx Review and profile into the patient account.
• Complete Meds and Supply orders.
• Monitor corrections in queue and processing notes.
• Ensure incoming orders via fax are processed promptly.
• Verify customer information including insurance eligibility for same-day orders.
• Generate re-orders from data base of call, auto and fec grouped customers.
• Maintain open communication between management, coworkers, and contracted vendors.
• Observe confidentiality with all customers, staff, and management.
• Participate in workflow examinations of special projects as directed by management.
• All other duties as assigned.

Skills

Organizational skills

Time management

Telephonic customer service

MS Office

Independent work

Communication

Education

Bachelor's degree preferred

HS Diploma or GED required

Tools

MS Office Suite

Job description

Position Summary

The Supply Coordinator is part of the Processing team. Candidate must possess excellent organizational skills and able to manage time and multiple tasks throughout the day. Data entry and telephone skills are required; must include the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and recording accurate information. Knowledge of filing systems, office machines and proven computer skills are required. The candidate must also possess good interpersonal skills as demonstrated by the ability to communicate with coworkers and managers.

Job Responsibilities

1. Complete refill and exhaustion calls.
2. Check for all necessary paperwork prior to ordering including prescriptions, authorizations, etc. and ensuring documentation meets all compliance requirements when necessary. Request prescriptions prior to expiration and follow-up for return.
3. Complete Rx Review and profile into the patient account.
4. Complete Meds and Supply orders.
5. Monitors corrections in queue and processes pending processing notes.
6. Ensure that incoming orders via fax are processed promptly.
7. Verify customer information including current medical insurance information and insurance eligibility to determine the risk for DME for same day orders.
8. Generate re-orders from data base of "call", "auto" and "fec" grouped customers.
9. Maintain open communication channels between management, coworkers, and contracted vendors.
10. Observe confidentiality with all customers, staff, and management.
11. Share in the company's vision of being caring, honest, reliable, and efficient healthcare partner.
12. Participate in workflow examination of special projects from time-to-time as directed by management.
13. All other duties as assigned.

Knowledge, Skills and Abilities Required

• Proficient understanding of medical terminology, health conditions, and regulations as they pertain to the company
• Excellent organizational skills and time management in order to manage multiple tasks throughout the day
• Telephonic customer service skills including the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and providing accurate information
• Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software
• Must have demonstrated ability to work independently and exercise sound judgment and problem solving skills
• Excellent communication, interpersonal, and presentation skills as demonstrated by the ability to communicate with coworkers and managers

Experience and Education Required

• Bachelor's degree preferred; High School Diploma or GED required.
• 1-2 years of experience in business, healthcare or corporate setting preferred.

We offer a dynamic work environment with immense opportunity to grow, competitive compensation and a comprehensive benefits package including health, dental and vision benefits, company-matched 401(k), life insurance, PTO and paid holidays. Criminal background checks and drug screens are completed prior to hiring.