Customer Service Representative

SARL ARTILEC; San Jose (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join their remote team. This role involves providing exceptional support to customers while managing a high volume of inquiries in a fast-paced environment. The ideal candidate will have a proven track record in customer service and sales, showcasing strong communication skills and a goal-oriented mindset. This innovative company offers a comprehensive benefits package, including health insurance, paid time off, and a 401k plan with company match. If you thrive in a dynamic setting and are passionate about delivering top-notch service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Plan with Company Match

Employee Discount Program

11 Paid Holidays

Qualifications

• Minimum of three years in customer service/sales environment.
• Strong preference for call center/telephone sales experience.

Responsibilities

• Assist customers with service/sales and enter orders into the database.
• Follow up with customers to ensure order accuracy and satisfaction.

Skills

Customer Service

Sales Experience

Communication Skills

Time Management

Multi-tasking

Education

High School Diploma

3+ years in Customer Service

Tools

MS Office

Job description

Join to apply for the Customer Service Representative role at SARL ARTILEC.

6 days ago Be among the first 25 applicants.

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

We are seeking a Customer Service Representative located at our Watertown, CT headquarters (remote) to join the Call Center. This individual will provide added value to our day-to-day sales support/customer service team within the Customer Service Department dedicated to our consumer product line.

• This is a full-time position.
• The schedule is 10:00am-6:30pm. However, schedule will be 8:30am-5pm during training period (about 1 month).
• This position is fully remote, but must be commutable to Watertown, CT for meetings and Factory Sales.
• Weekend shifts are required. 1-2 weekends per month once fully trained. When scheduled for a weekend day, will get a day off during the week.
• Must possess strong customer focus and pay great attention to detail with excellent multi-tasking skills.
• Flexible and versatile team player who is able to handle a heavy volume of inbound customer service related work in a fast-paced environment.
• Candidate must have a strong service orientation and be goal-oriented to meet or exceed individual and team sales goals.

Position Responsibilities

• Representing the company in its relationships with customers by assisting with service/sales.
• Entering customer orders into database system.
• Customer follow-up to ensure order accuracy and satisfaction with product.
• Responding to customer inquiries in a professional and timely manner.

Position Requirements - Education, Skills, Background, & Experience

• Minimum of three years of demonstrated success in a customer service/sales environment.
• Strong preference for previous call center/telephone sales experience.
• Excellent communication skills, both written and verbal.
• Time and desk management skills are a must.
• Intermediate level MS Office skills.

We offer a comprehensive Health & Welfare benefits package including Medical, Dental, and Vision insurance.

Additional benefits include Paid Time Off and Vacation days, 11 paid Holidays each year, 401k Plan with Company match, and an Employee Discount Program.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Construction