Customer Service Representative

Ethos Veterinary Health; San Francisco (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Mental health support (EAPs)

Onsite therapy or wellness sessions

Bring-your-pet-to-work policy

50% discount on ER/Specialty veterinary care

Paid continuing education opportunities

Job summary

Ethos Veterinary Health is seeking a Customer Service Representative for their San Francisco location. The role requires at least one year of client services experience, preferably in a veterinary or medical setting. The position offers a competitive hourly rate between $26-$30, plus a $5.50 overnight differential. Employees enjoy benefits such as comprehensive health insurance, mental health support, and a bring-your-pet-to-work policy. Join a collaborative team focused on delivering exceptional care and client experiences.

Qualifications

• At least one year of experience in a client services role, preferably in a veterinary or medical setting.
• A friendly, empathetic, and dependable team player who genuinely cares about helping clients.
• Able to manage multiple tasks in a high-pressure environment with a calm demeanor.
• Passionate about creating a positive client experience and building trust with pet owners.

Skills

Client services experience

Empathy

Teamwork

Task management in high-pressure environments

Positive client experience focus

Job description

Customer Service Representative– San Francisco
$26-$30/hr plus $5.50 overnight differential
4/10 hr shifts with varying start times

WHO WE ARE:

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes.

At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers.

Requirements:

• You have at least one year of experience in a client services role, preferably in a veterinary or medical setting.
• You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues.
• You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor.
• You’re passionate about creating a positive client experience and building trust with pet owners.
• You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals.

Compensation:

• Competitive hourly rate ranging $26-$30 (includes additional $5.50/ hr for hours worked between 6pm and 6am)

Benefits

• Comprehensive health, dental, and vision insurance.
• Mental health support, including Employee Assistance Programs (EAPs).
• Onsite therapy or wellness sessions for staff. (Not all locations)
• Bring-your-pet-to-work policy.
• 50% discount on ER/Specialty veterinary care
• Paid continuing education opportunities and conferences.
• With over 150 hospital and clinics in North America, career advancement has no limits

If you have prior experience in veterinary medicine, we encourage you to apply today!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.