Customer Service Representative

Third Party CS; San Francisco (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading customer service company seeks a customer service representative in California to manage client inquiries and provide exceptional support. Responsibilities include handling customer interactions through calls and chats, resolving issues, and improving customer experiences. The role offers opportunities for growth and flexible hours, with the possibility of remote work.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills over phone and platforms.
• Basic computer skills are required.
• Ability to multitask and manage time effectively.

Responsibilities

• Answer and manage incoming calls, emails, and chats effectively.
• Assess customer needs and provide appropriate responses.
• Record and organize customer interactions and account changes.

Skills

Communication

Multitasking

Time Management

Customer Focus

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and / or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and other communication platforms

Basic computer skills and experience

Able to multitask

Excellent time management and prioritization skills

Ability to listen actively, relay information, and answer questions and / or concerns.

Customer-focused for positive customer experience and resolution

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

MUST RESIDE IN CALIFORNIA

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)