Customer Service Representative

Path Arc; Redwood City (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in Redwood City seeks a customer service representative to manage client inquiries and provide product information. The position requires excellent communication skills, multitasking abilities, and a focus on customer satisfaction. Benefits include health insurance and flexible working arrangements, including remote options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Qualifications

• Excellent at communicating over phone and chat.
• Customer-focused for positive experience.
• Able to multitask and manage time efficiently.

Responsibilities

• Manage incoming calls, emails, chats, and provide solutions.
• Record and organize customer interactions.
• Aim to meet personal and team targets.

Skills

Customer-focused

Communication

Time management

Multitasking

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)