Remote Customer Service Representative

Globe Life AIL - Karla Estrada; San Diego (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative, where you will assist customers and provide vital support. This flexible, fully remote position allows for personal growth with comprehensive training, benefits after 90 days, and a work culture that values collaboration and innovation. Enjoy a fulfilling role helping customers navigate their service needs in a supportive environment.

Benefits

Competitive pay with regular reviews

Comprehensive training program

Flexible work-from-home schedule

Opportunities for growth and advancement

Full benefits after 90 days

Positive and inclusive company culture

Qualifications

• Prior experience in customer service is preferred but training is provided.
• Ability to communicate effectively with customers both verbally and in writing.
• Strong problem-solving skills and comfort with multitasking in a remote environment.

Responsibilities

• Assist customers via phone, email, and chat with their inquiries and issues.
• Provide clear information about products and services, managing customer expectations.
• Maintain records of customer interactions and meet performance targets.

Skills

Communication

Problem-Solving

Organization

Multitasking

Education

High school diploma or equivalent

Some college coursework

Tools

Customer service software

CRM tools

Job description

About Us:
Join a team that values great customer service and a positive work culture! We’re looking for enthusiastic, problem-solving individuals to join us asRemote Customer Service Representatives. If you thrive in a fast-paced, supportive environment and are excited about making a difference for our customers, we’d love to meet you!

This is afully remote positionthat offers flexible hours, comprehensive training, and the chance to grow within the company. You’ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they’re completely satisfied.

Key Responsibilities:

• Assist customersvia phone, email, and chat to address inquiries and resolve issues.
• Provide accurate and clear information about our products and services.
• Help customers understand and manage their benefit packages effectively.
• Maintain professionalism and a positive, solution-focused attitude in all interactions.
• Keep detailed and accurate records of customer interactions and transactions.
• Meet and exceed performance targets, focusing on quality and customer satisfaction.
• Continuously look for ways to improve the customer experience and streamline processes.

What We’re Looking For:

• Prior experience in customer serviceis a plus (we’ll train the right person!).
• Excellent communication skills, both written and verbal – you’ll be talking with customers daily.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask, prioritize, and stay organized in a fast-paced remote environment.
• Comfortable working with computer systems, customer service software, and CRM tools.
• A reliable internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; some college coursework is a plus.

Why You’ll Love Working Here:

• Competitive paywith regular performance reviews.
• Comprehensive training programto get you up to speed and set you up for success.
• Flexiblework-from-home schedule– enjoy a better work-life balance.
• Opportunities for growth– we love promoting from within and investing in your development.
• Full benefitsafter 90 days, including health insurance, retirement plans, and more.
• Apositive and inclusive company culturewhere your contributions are valued.

How to Apply:
Ready to start your next career chapter? Apply today, and we’ll be in touch to discuss the next steps.