Manager, Implementation

Mastercard Inc.; O’Fallon (MO); On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Tuition reimbursement

Job summary

Mastercard Inc. in Missouri seeks a Manager, Implementation Overview to lead end-to-end processing implementation projects for new and existing products and services.

You will act as the central point of contact for customers and Mastercard representatives, documenting needs and guiding deployment across processing platforms. The role emphasizes strong communication, project coordination, and the ability to coach teams.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience.
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Ability to interact well with customers, senior and executive management.
• Strong verbal and written communication skills.
• Ability to drive change in a technical work environment.
• Ability to coordinate processing theory /principles with business impact.
• Excellent time management skills.
• Excellent coaching, mentoring, and team building skills.

Responsibilities

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end‑to‑end execution.
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products.
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other MasterCard organizations and the customer.

Skills

Payment processing knowledge

Customer interaction

Project coordination

Verbal and written communication

Change management

Time management

Coaching and mentoring

Education

Bachelor’s degree in IT/CS/Business (or equivalent)

Job description

Title and Summary Manager, Implementation Overview

• The Customer Implementation Services (CIS) Team drives new and existing products / services to market from processing implementation perspective
• We support “End-to-End” processing project management for customers and internal business partners
• The CIS team provides processing consultancy services and production set‑up definition
• Are you motivated to be a part of driving a world beyond cash?

Role

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end‑to‑end execution
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other MasterCard organizations and the customer

All About You

• Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
• Ability to interact well with customers, senior and executive management
• Strong verbal and written communication skills
• Ability to drive change in a technical work environment
• Ability to coordinate processing theory /principles with business impact
• Excellent time management skills
• Excellent coaching, mentoring, and team building skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best‑in‑class company match
• deferred compensation for eligible roles
• fitness reimbursement or on‑site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on‑site fitness facilities in some locations

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/06/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges O'Fallon, Missouri: $106,000 - $175,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.