Customer Service Representative

Ascendion; Sacramento (CA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Paid time off

Paid vacation

Holidays

Learning Management System

Job summary

Ascendion is seeking a Customer Service Representative in Sacramento, CA. The role focuses on member care, customer support, and thorough documentation.

You will engage with clients, resolve inquiries, and ensure accurate records. The position offers stable full-time employment and benefits as described.

Qualifications

• Experience in customer-facing roles.
• Strong communication and documentation skills.
• Ability to handle inquiries and maintain records.

Responsibilities

• Customer service and support for clients.
• Document customer interactions and resolutions.
• Maintain accurate records and customer data.

Skills

Member Care

Customer Support

Documentation

Job description

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at https://ascendion.com/.

Engineering to the Power of AI™, AAVA™, Engineering AI , Engineering to Elevate Life™, Enterprise Platforms AI , Data & Insights AI , Experience AI , GCC AI , Operations AI , Platform Engineering AI , Product AI , and Quality Engineering AI are trademarks or service marks of Ascendion ® . AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Culture

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Benefits

• [medical insurance]
• [dental insurance]
• [vision insurance]
• [401(k) retirement plan]
• [long-term disability insurance]
• [short-term disability insurance]
• [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State]
• [10-15 day of paid vacation time]
• [6 paid holidays and 1 floating holiday per calendar year]
• [Ascendion Learning Management System]

Salary and Other Compensation

The annual salary for this position is between $40,000 - $42,000 per annum. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

About the Role

Title: Customer Service Representative

Location: Sacramento CA

Position Requirements

• Member Care
• Customer Support
• Documentation