Customer Service Representative

igus Inc.; Rumford (RI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

HSA medical plan

Dental insurance

Life insurance

Long-term disability

Retirement plan contribution

Paid time off

9 holidays

Lunch on-site

Job summary

igus Inc. is seeking a Customer Service Representative to build relationships and provide exceptional support from order placement through delivery. You will process orders, answer questions, and resolve concerns while collaborating with internal teams to ensure a superior customer experience.

The role emphasizes strong communication, organization, and the ability to multitask in a fast-paced environment. Prior experience with CRM systems is a plus, and the company offers a comprehensive

Qualifications

• 1 year of customer service experience in office/manufacturing/distribution or similar environment.
• Strong verbal and written communication skills.
• Experience with Salesforce or other CRM systems is a plus.
• Proficiency in Microsoft Office suite.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Customer-first mindset with problem-solving ability.
• Professional and dependable, able to work independently or with a team.

Responsibilities

• Serve as the primary contact for customers via phone, email, and other channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping, and account questions.
• Collaborate with internal departments to resolve customer concerns and deliver a great experience.
• Maintain accurate customer records and documentation in company systems.
• Answer and route incoming calls and provide switchboard coverage when needed.
• Perform general administrative tasks to support the Customer Service team.
• Take on additional responsibilities as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Problem solving

Tools

Salesforce CRM

Microsoft Office

Job description

Join Our Team

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery.

Join Our Team

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery.

In this role, you'll serve as a key point of contact for our customers, processing orders, answering questions, resolving concerns, and collaborating with internal teams to deliver an excellent customer experience.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Qualifications

• Minimum of 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

Benefits

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

#INDSJ

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.

10:30am- 7pm