Customer Service Representative

Aquent; Rosharon (TX); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Free online training through Aquent Gymnasium

Job summary

Aquent is partnering with a leading global organization in Rosharon, Texas, seeking a Customer Service Representative. The role involves ensuring customer satisfaction and efficient order fulfillment by performing administrative functions, maintaining records, and supporting internal teams.

The ideal candidate has an Associate Degree, 1-3 years of ERP experience, and a strong customer service background. We offer competitive compensation within a range of $20 – $26 and great benefits like health plans and free training opportunities.

Qualifications

• 1-3 years of experience working with an ERP system.
• Experience as a Customer Service Representative in an industrial environment.
• Ability to work effectively and independently.

Responsibilities

• Provide and maintain updated information for customers.
• Perform administrative functions supporting customer service and order entries.
• Follow up with customers and internal teams on open orders.
• Maintain records of asset delivery progress.
• Resolve customer licensing issues.

Skills

Customer service experience

Proficiency in ERP systems

General office skills

Education

Associate Degree

Job description

Aquent is partnering with a leading global organization that drives innovation in industrial sectors. This company is committed to operational excellence and customer satisfaction, impacting critical supply chains and delivering essential solutions.

Are you a meticulous and proactive individual with a passion for ensuring customer success? We’re seeking a dedicated professional to join a dynamic team, where you’ll play a pivotal role in maintaining seamless operations and directly contributing to customer satisfaction and efficient order fulfillment. Your efforts will be crucial in supporting our internal customers and ensuring the smooth flow of essential products, making a tangible impact on our operational efficiency and client relationships.

Responsibilities

• Provide and maintain updated information for customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and internal production teams.
• Maintain records of asset delivery progress and invoicing.
• Interact with production, procurement, and planning teams for customer order follow-up.
• Resolve licensing issues received from customers and record them in the support database.
• Maintain and improve the integrity of data within the company’s primary enterprise resource planning (ERP) system.
• Apply continuous improvement principles to daily tasks and processes.

Must-Have Qualifications

• Associate Degree.
• 1-3 years of experience working with an enterprise resource planning (ERP) system.
• Demonstrated experience as a Customer Service Representative, preferably in a manufacturing or industrial environment, handling internal customer calls and preparing orders for shipment.
• Proficiency in general office skills.
• Ability to work effectively and independently.

Target hiring compensation range for this role is $20 – $26. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.