Technical Support Representative

Aquent; Austin (TX); On-site; USD 23,226 - 25,802; Full time

Benefits offered by this job

Subsidized health plans

Vision plans

Dental plans

Paid sick leave

Retirement plan with match

Job summary

Aquent Talent is seeking a Technical Support Coordinator in Austin, TX, to join a large internal user base's support team. This entry-level role offers hands-on hardware support, remote assistance, and service fulfillment to keep operations running smoothly.

You will collaborate with a sizable team, handle desktop and laptop administration, and document work in internal systems while delivering top-tier customer service in a fast-paced environment.

Qualifications

• Bachelor's degree in technology-related field or 1-3 years experience providing tech support in an enterprise internal service center.
• Strong written and verbal communication to explain technical concepts clearly.

Responsibilities

• Collaborate with a team of technical support specialists for thousands of users.
• Perform system administration tasks for desktops and laptops across OS.
• Provide hands-on installation, troubleshooting, and support for desktops, laptops, monitors, and printers.
• Offer remote and phone support to resolve user issues efficiently.
• Manage deployment and reclamation of computer equipment and keep asset records up to date.
• Document all work in internal tools and systems.
• Deliver exceptional customer support to maintain productivity and a positive experience.

Skills

Communication skills

Customer service

Experience in enterprise tech support

Team collaboration

Education

Bachelor's degree in technology-related field

Tools

Windows OS

macOS

Job description

Job Title: Technical Support Coordinator

Client Location: Austin, TX

Starting: 08/20/2026

Pay Comments:

Minimum Pay (per hour): 16.86

Maximum Pay (per hour): 18.73

Hours: Full-time

Duration: 12 months

Job Description:

Aquent, a leading talent solutions company, is partnering with a prominent financial services institution dedicated to empowering individuals and institutions through innovative financial solutions. This organization is renowned for its commitment to client success and its dynamic, fast-paced environment. As a crucial member of their technology support team, you will play a vital role in ensuring seamless operations, directly impacting the productivity and efficiency of thousands of employees and contributing to the overall success of the enterprise.

About the Role

Are you an enthusiastic and customer-focused individual with a passion for technology? We are seeking a dedicated professional to join a dynamic team, providing essential technical support and fulfillment services to a large internal user base. This entry-level position offers a fantastic opportunity to kickstart your career in a supportive and collaborative environment, where your "can-do" spirit and excellent service skills will directly contribute to keeping the organization running smoothly.

What You'll Do

• Collaborate with a team of technical support specialists in one of the organization’s largest service centers, supporting thousands of users.
• Perform system administration tasks for desktops and laptops running various operating systems.
• Provide hands-on installation, troubleshooting, and technical support for a range of hardware, including desktops, laptops, monitors, and personal printers.
• Offer remote assistance and phone support to resolve user issues efficiently.
• Manage the deployment and reclamation of computer equipment, maintaining accurate records within the asset management database.
• Document all work thoroughly in designated internal tools.
• Deliver exceptional customer support to all employees, ensuring a positive and productive experience.

Must-Have Qualifications

• A Bachelor's degree in a technology-related field AND/OR a minimum of 1-3 years of recent experience providing technology support in an enterprise-wide internal service center environment.
• Demonstrated strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.

Nice-to-Have Qualifications

• A working knowledge of PC technical support for both Windows and Macintosh operating systems.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.