Customer Service Representative

All World Machinery; Roscoe (SD); Hybrid; USD 20,664 - 30,307; Part time

Job summary

All World Machinery seeks a motivated Customer Service Representative to join our team in Roscoe, SD. You will manage day-to-day quoting and order processing for key customer segments, ensuring our service standards remain exceptional.

Build and nurture relationships while collaborating with internal teams to deliver solutions. An Associate's degree is preferred and prior inside sales or customer service experience is valued.

Qualifications

• Associate’s degree preferred; prior inside sales or customer service experience is valued.
• Strong verbal and written communication skills essential.
• Ability to process quotes and sales orders accurately and promptly.
• Proactive, customer-focused mindset with ability to collaborate cross-functionally.

Responsibilities

• Manage day-to-day quoting and order processing for designated customer types.
• Build and nurture relationships with customers and coordinate with sales teams.
• Respond to inquiries and provide solutions to ensure high customer satisfaction.
• Collaborate with other departments to support sales goals.

Skills

Communication

Sales-oriented

Time management

Customer relationship

Education

Associate degree

Job description

All World Machinery: What drives us

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Day to day as a Customer Service Representative

All World Machinery is seeking a motivated Customer Service Representative to join our dynamic team. In this crucial role, you will manage day-to-day quoting and order processing for specific customer types, ensuring that our customer service standards remain exceptional. Your ability to build and nurture relationships will be key to maintaining high levels of customer satisfaction. We are looking for a driven individual who is eager to develop their skills within a supportive environment and contribute to the growth of our company. Collaboration is at the heart of our culture; you will work closely with fellow team members and connect with other departments, fostering a team-oriented atmosphere that values innovation and efficiency.

Embrace this opportunity to make a meaningful impact in a company that is committed to your professional growth.

Does this sound like you?

To excel as a Customer Service Representative at All World Machinery, candidates must possess a blend of technical and soft skills. Exceptional verbal and written communication abilities are essential for effectively handling incoming calls, emails, and service inquiries, ensuring that customer needs are met with relevant solutions. Proficiency in processing quotes and sales orders in a timely manner is crucial, as is the capacity to establish and maintain strong relationships with customers through in-person sales calls and collaboration with outside sales representatives. Candidates should be proactive, seeking opportunities with both new and existing customers while meeting short- and long-term sales goals. Additionally, multitasking and effective time management are vital for managing various tasks simultaneously.

An Associate's degree is preferred, along with prior inside sales or customer service experience. While industry-specific certifications are not required, they are highly recommended to enhance your knowledge of our core products and improve customer support.

Join our team today!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!