Customer Sales & Service Representative

Applied Industrial Technologies; Sandusky (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and sick time

Tuition reimbursement

Personalized training and development program

Career development and advancement opportunities

Job summary

Applied Industrial Technologies in Sandusky, Ohio is seeking a Customer Service Representative. This role involves assisting customers both over the phone and in-person, clarifying their needs, and recommending parts. The ideal candidate will have customer service skills, attention to detail, and the ability to build strong relationships. Benefits include health coverage, paid vacation, and training development programs. A valid driver's license is required.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers and comfortable with Google search engine.
• Valid driver's license and clean driving record (MVR).

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify customer needs, conduct research, and recommend parts.
• Meet and exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post-order service.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

SAP/ERP systems

Job description

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Requirements

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

• 6 months of customer service experience preferred
• Excellent telephone and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Salary & Benefits

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.

• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.