Customer Service Representative

All World Machinery Supply; Roscoe Township (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Job summary

All World Machinery in Roscoe, Illinois is hiring a Full-Time Customer Service Representative to join our on-site team. You will manage day-to-day quoting and order processing while delivering friendly, solutions-oriented service to customers.

We value collaboration with inside and outside sales, relationship building, and timely communication. An Associate's degree is preferred; prior inside sales or customer service experience is a plus.

Qualifications

• Excellent verbal and written communication required.
• Experience handling quotes and sales orders.
• Proactive in developing relationships with customers.

Responsibilities

• Manage day-to-day quoting and order processing.
• Engage with customers to understand needs and provide solutions.
• Collaborate with sales and other departments to ensure satisfaction.

Skills

Verbal communication

Written communication

Customer service

Quotes processing

Sales order processing

Relationship building

Team collaboration

Multitasking

Education

Associate degree

Job description

Join All World Machinery as a Full‑Time Customer Service Representative in Roscoe, Illinois, and immerse yourself in a vibrant workplace that values innovation and dependability. This onsite position offers a unique opportunity to engage directly with customers, fostering relationships while solving their machinery‑related challenges. You will be part of a supportive and professional team that thrives on high performance and forward‑thinking strategies. The competitive pay ranges from $20 to $22 per hour, reflecting your skills and dedication.

Experience the excitement of contributing to a customer‑focused environment where your voice matters and your efforts lead to tangible results. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where you can grow and make an impact while enjoying the flexibility of a relaxed yet efficient work culture. Apply today to be a part of an exceptional team.

All World Machinery: What drives us

All World is your one‑stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom‑engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth‑oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Day to day as a Customer Service Representative

All World Machinery is seeking a motivated Customer Service Representative to join our dynamic team. In this crucial role, you will manage day‑to‑day quoting and order processing for specific customer types, ensuring that our customer service standards remain exceptional. Your ability to build and nurture relationships will be key to maintaining high levels of customer satisfaction. We are looking for a driven individual who is eager to develop their skills within a supportive environment and contribute to the growth of our company. Collaboration is at the heart of our culture; you will work closely with fellow team members and connect with other departments, fostering a team‑oriented atmosphere that values innovation and efficiency.

Does this sound like you?

To excel as a Customer Service Representative at All World Machinery, candidates must possess a blend of technical and soft skills. Exceptional verbal and written communication abilities are essential for effectively handling incoming calls, emails, and service inquiries, ensuring that customer needs are met with relevant solutions. Proficiency in processing quotes and sales orders in a timely manner is crucial, as is the capacity to establish and maintain strong relationships with customers through in‑person sales calls and collaboration with outside sales representatives. Candidates should be proactive, seeking opportunities with both new and existing customers while meeting short‑and‑long‑term sales goals. Additionally, multitasking and effective time management are vital for managing various tasks simultaneously.

An Associate's degree is preferred, along with prior inside sales or customer service experience. While industry‑specific certifications are not required, they are highly recommended to enhance your knowledge of our core products and improve customer support.