Customer Service Representative

Crown LSP Group; Rocky Mount (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to be the main point of contact for customers. In this role, you will ensure a positive customer experience by assisting with inquiries, onboarding, and resolving issues efficiently. The ideal candidate will possess strong communication and problem-solving skills, along with a keen attention to detail. This full-time position offers an opportunity to thrive in a dynamic environment, where your contributions will directly impact customer satisfaction and operational success. Join a team that values integrity and a customer-focused mindset.

Qualifications

• 5+ years of experience in customer service roles.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Assist customers with onboarding and resolve inquiries.
• Collaborate with internal teams to address customer concerns.

Skills

Customer Service

Problem-Solving

Communication

Attention to Detail

Analytical Skills

Tools

Microsoft Office

ERP Systems

TMS Systems

WMS Systems

Job description

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Job Title

Customer Service Representative

Department

Customer Service

Reports to

Customer Success Manager

Job Description

The Customer Service Representative will be the main point of contact for their assigned customers, providing assistance, resolving issues, and ensuring a positive experience. The successful candidate must possess a strong attention to detail and accuracy, excellent communication and problem-solving skills, and be willing to accept diversified responsibilities. This individual must maintain the highest level of integrity, company security, and confidentiality, all while possessing a customer-focused mindset.

Responsibilities

The Customer Service Representative responsibilities include but are not limited to:

• Assist customers with onboarding and setup
• Serve as the primary contact for customer inquiries regarding orders, shipments, and charges
• Schedule and communicate appointments for transportation and warehousing
• Review receipts and orders for accuracy before confirming charges
• Investigate claims, discrepancies, process returns, and request credits as needed; escalate to management when necessary
• Collaborate with internal teams to resolve customer concerns quickly and efficiently
• Maintain accurate records of all customer interactions and transactions
• Analyze EDI reports to identify trends, errors, and areas for improvement
• Work with the Inventory team to review accuracy
• Send order confirmations and notify customers of changes, shortages, or delays
• Generate and send picking tickets and BOLs for processing
• Respond to customer requests and complaints promptly and effectively

Minimum Requirements

• Proven experience as a CSR or in a similar role
• Knowledge of inventory management and customer service principles
• A minimum of 5 years’ experience in customer service
• A minimum of 4 years’ experience in ERP, TMS, and/or WMS systems
• Intermediate to advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and other PC-based programs
• Ability to prioritize and manage multiple tasks
• Ability to work in a fast-paced environment
• Professional demeanor, team-oriented, highly detail-oriented, organized, resourceful, enthusiastic, and positive; maintain confidentiality; thrive in a dynamic environment
• Ability to train and work closely with managers professionally
• Strong analytical, customer service, problem-solving, and conflict resolution skills

No recruiters please!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Transportation, Logistics, Supply Chain, and Storage

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