Entry Level Remote Customer Service Representative (Prince Edward Island)

MCI; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking an Entry Level Remote Customer Service Representative. This role involves handling inbound calls, troubleshooting issues, and building customer relationships. Ideal candidates will have strong communication skills and a customer service orientation, with opportunities for career growth and competitive pay.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

Retirement Plan

Flexible Schedules

Company Laptop

Casual Dress Code

Regular Raises

Qualifications

• Must be 18 years or older.
• Excellent communication skills.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Recognize sales opportunities.

Skills

Communication

Customer service orientation

Multitasking

Self-management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Entry Level Remote Customer Service Representative (Prince Edward Island)

Join to apply for the Entry Level Remote Customer Service Representative (Prince Edward Island) role at MCI.

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Type: Full-Time

Pay Types: Hourly + Bonus

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for our clients. We support inbound customer service, help desk, and back-office processing for various sectors. Our ideal candidates handle inbound calls, troubleshoot basic technical issues, and build strong customer relationships, representing well-known brands.

This is a great opportunity to start your career with our growing team, supported by industry-leading training.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology for account management.
• Recognize sales opportunities and apply sales skills.
• Explain products and processes to customers.
• Escalate customer dissatisfaction appropriately.
• Ensure first call resolution through effective problem-solving.

Candidate Qualifications

Highly motivated and dedicated individuals are encouraged to apply. The ideal candidates will possess:

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office.
• Reliable with good attendance.
• Ability to troubleshoot and follow up on issues.
• Customer service orientation, empathy, patience.
• Multitasking and self-management skills.
• Team-oriented and adaptable to change.
• Strong interpersonal skills.

Conditions of Employment

• Must be authorized to work in the country.
• Willing to submit to background/security checks and drug screening where applicable.

Compensation & Benefits

We offer competitive pay based on experience, with benefits including PTO, holidays, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a casual work environment.

Physical Requirements

This role is largely sedentary, involving sitting/standing for extended periods, operating computers and office equipment, with occasional physical activity.

Equal Opportunity Statement

We embrace diversity and are committed to providing a discrimination-free workplace. All employment decisions are based on merit and qualifications.