Full-Time Remote Customer Service Representative (Prince Edward Island)

MCI; California (MO); Remote; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a Full-Time Remote Customer Service Representative to support inbound calls and sales. The role involves troubleshooting technical issues, building customer relationships, and ensuring customer satisfaction. This position offers flexible schedules, paid training, and various benefits, making it an excellent opportunity for those looking to grow in a customer service environment.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Flexible Schedules

Company Laptop

Regular Raises

Qualifications

• Must be 18+ years old.
• Excellent communication skills.
• Typing speed 20+ WPM.

Responsibilities

• Listen to customers, understand needs, resolve issues.
• Identify sales opportunities and upgrade accordingly.
• Ensure first call resolution.

Skills

Communication

Customer-focused

Empathy

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Windows

Job description

Full-Time Remote Customer Service Representative (Prince Edward Island)

Join us as a Full-Time Remote Customer Service Representative (Prince Edward Island) at MCI.

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Details: Full-Time, Hourly + Bonus.

Application Process: No Resume Required, Phone Interview.

Position Overview: MCI, a leading BPO company, seeks customer service reps to support inbound calls, sales, help desk, and back-office processing. Candidates should troubleshoot technical issues, build customer relationships, and represent top brands.

Responsibilities:

• Listen to customers, understand needs, resolve issues.
• Use systems to manage accounts.
• Identify sales opportunities and upgrade accordingly.
• Explain products and processes.
• Escalate dissatisfaction appropriately.
• Ensure first call resolution.

Qualifications:

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed 20+ WPM.
• Basic MS Office and Windows knowledge.
• Reliable with good attendance.
• Customer-focused, empathetic, patient.
• Ability to multi-task and adapt.

Conditions of Employment: Must be authorized to work, willing to undergo background/security checks and drug screening (excluding Canada).

Benefits: Paid time off, incentives, health coverage, retirement, disability, life insurance, career growth, paid training, fun environment, casual dress.

Physical & Other Requirements: Sedentary work, occasional movement, ability to operate office equipment, and lift up to 40 pounds.

Equal Opportunity & Accommodation: MCI promotes diversity and provides reasonable accommodations as per ADA.

About MCI: MCI offers innovative CX and DX solutions, with a strong growth record, multiple locations, and a broad portfolio of services.

Note: This description provides a general overview and is not exhaustive. Employment terms may change, and employment is at-will.