Customer Service Representative

Intelogix; Rocky Mount (NC); In loco; USD 25.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time non-seasonal

Descrizione del lavoro

InteLogix in Rocky Mount, NC is seeking a customer-focused representative to engage customers by phone, chat, and email. You will resolve inquiries, process payments, document interactions, and collaborate across departments to ensure satisfaction.

The ideal candidate will have a High School Diploma, strong communication skills, and the ability to work weekends and holidays. Paid training and comprehensive benefits are offered.

Competenze

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Flexibility to work weekends/holidays.

Mansioni

• Serve as the primary point of contact for customers via phone, chat, and email.
• Process payments and assist customers with transactions.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Document customer interactions across tools and platforms.
• Collaborate with other departments to resolve issues and escalate when needed.
• Stay updated on products, policies and industry trends to assist customers.

Conoscenze

Customer service

Communication skills

Problem solving

Multitasking

Formazione

High School Diploma

Descrizione del lavoro

Pay rate: $18/hr ($19/hr for bilingual Spanish/English candidates)Who we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilitiesServe as the primary point of contact for customers via phone/chat/emailProcess credit card payments over the phone for new and existing customersProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalent requiredAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneExcellent communication skills, both, oral and writtenSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background check.InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.