Bilingual Customer Service Representative

GC Services Limited Partnership d/b/a InteLogix; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is seeking a customer service representative to be the primary contact for customers by phone, addressing inquiries, resolving complaints, and guiding solutions across our client programs. This role requires bilingual English/Spanish, a high school diploma, 18+, strong typing, multitasking across multiple windows, and a willingness to work weekends/holidays.

Paid training and comprehensive benefits accompany full-time employment.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to stay engaged on the phone with minimal distractions.
• Proficient with computer windows/tabs while assisting customers.
• Typing Assessment required.
• Schedules vary; weekends/holidays work may be required.
• Excellent attendance and reliability.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Document customer interactions and transactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends.

Skills

Bilingual (English/Spanish)

Customer service

Phone support

Typing proficiency

Education

High School Diploma or equivalent

Tools

Typing Assessment

Job description

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Fluency in both the English and Spanish language
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of drug screen and completion of background check

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.