Customer Service Representative

Everyonelovesbacon; Rockwall (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Life Insurance

PTO and paid holidays

Job summary

A plumbing and HVAC service provider is seeking enthusiastic Customer Service Representatives to join their team in Rockwall, Texas. The role involves answering inbound calls, addressing customer inquiries, and providing accurate information on services. Ideal candidates will have a year of customer service experience, strong communication skills, and the ability to handle challenging interactions. The company offers competitive pay and benefits, including medical, dental, and a 401k match.

Qualifications

• 1 year of customer service experience in a call center or telemarketing role preferred.
• Proficiency with computers and basic office applications is necessary.
• Strong problem-solving skills and ability to handle challenging customer interactions.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle challenging interactions.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Answer inbound calls in a high-volume call center promptly and professionally.
• Address inquiries, complaints, and service-related issues in a timely manner.
• Provide accurate information about products and services.
• Document customer interactions and update records in ServiceTitan as necessary.
• Collaborate with team members to improve processes and enhance the customer experience.
• Monitor emails, text messages, and virtual leads.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible.

Skills

Customer service experience

Communication skills

Problem-solving skills

Computer proficiency

Customer service

CRM software

Tools

CRM software

Office applications

Job description

Description

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities

• Answer inbound calls in a high-volume call center environment promptly and professionally
• Address inquiries, complaints, and service-related issues in a timely manner
• Provide accurate information about products, services, policies, or promotions
• Document customer interactions and update records in ServiceTitan as necessary
• Collaborate with team members to improve processes and enhance the customer experience
• Monitor emails, text messages, and virtual leads
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible

Requirements

• 1 year of customer service experience in a call center or telemarketing role preferred
• Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
• Proficiency with computers, CRM software, and basic office applications
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to handle challenging customer interactions
• Ability to work in a fast-paced environment and manage multiple tasks

Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

• Medical
• Dental
• Vision
• 401k with match
• Life Insurance
• PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.