Customer Service Representative

Dayton Freight Lines; Gahanna (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Training program

Positive work environment

Modern facilities

Job summary

Dayton Freight Lines is seeking a Customer Service Representative to support customers with freight pickup requests, rate quotes, and shipment tracing in a fast-paced environment.

You'll assist the Service Center Manager, support drivers, and prepare bills of lading and delivery receipts, while maintaining clear communication with customers and interline partners. This role offers morning/evening shifts and opportunities for quick advancement.

Qualifications

• Experience in a fast-paced environment with high call volume.
• Excellent keyboarding and data entry skills.
• Strong communication and customer service abilities.
• Proficient in Microsoft Office programs.

Responsibilities

• Assist the Service Center Manager and Account Managers.
• Take and relay messages for supervisors and drivers.
• Provide support to drivers and customers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.
• May assist with payroll, data entry, freight reports, and billing.

Skills

Communication

Phone handling

Attention to detail

Data entry

Tools

Microsoft Office

Job description

Overview

***Morning and Evening Shifts available***

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

***Morning and Evening Shifts available***

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.