Customer Service Representative

Consolidated Energy Company; Rochester (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Starting wage

Retirement program

Insurance

Paid vacation

Job summary

Consolidated Energy Company is seeking a Customer Service Representative in Rochester, MN. The role involves managing customer accounts, creating delivery and service tickets, and resolving inquiries with a friendly, professional demeanor. Monday through Friday daytime hours in a full-time position.

The position emphasizes accuracy, data entry, and adherence to processes and safety protocols to keep communities warm and safe.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in customer service or administration.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Excellent communication, active listening, and problem-solving skills.
• Basic math for gallons, taxes, and percentages.

Responsibilities

• Manage inbound/outbound calls on multiline system.
• Process payments, adjustments, deposits, and invoices.
• Process orders and service tickets; update accounts.
• Troubleshoot and answer billing questions in person, by phone, and email.
• Provide comprehensive customer support and maintain accuracy.
• Work independently and with cross-functional teams, in person or virtually.
• Handle high-volume, time-sensitive workloads.
• Other administrative duties as assigned.

Skills

Customer service

Data entry

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Outlook)

Job description

Consolidated Energy Company

Position Title: Customer Service Representative

Location: Rochester, MN

Pay Range: N/A

Company Overview

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit www.consolidatedenergyco.com.

Position Summary

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.
This is a full-time position located in Rochester, MN and will include Monday through Friday, daytime hours.

Responsibilities

1. Manage Inbound/Outbound customer calls on multiline phone system
2. Process payments, adjustments, corrections, and deposits
3. Process delivery and product service orders, and invoices
4. Update customer account information accurately
5. Troubleshoot and resolve customer billing questions in person, phone, and email
6. Provide comprehensive support to customers
7. Work independently while also collaborating effectively within cross-functional teams in person and virtually
8. Handle seasonally high-volume workload with time sensitive tasks
9. Other administrative duties as assigned

Benefits

• Starting wage $$24.00- $29.00 /hour depending on experience.
• Competitive wage & retirement program.
• Health, dental, vision, life and disability insurance.
• Paid vacation and holidays available immediately.

Position Requirements

1. High School Diploma or GED required
2. 1-2 years of experience in customer service or administration role preferredProficiency in Microsoft Office Suite, specifically Excel and Outlook
3. Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
4. Strong communication, active listening, and problem-solving skills are essential
5. Basic math skills to calculate gallons, taxes, and percentages
6. Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer

Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: [phone]

EOE, including disability/vets