Customer Service Pro - Energy & Billing Support

Northland Constructors of Duluth, Inc.; Winona (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Paid holidays

Job summary

Consolidated Energy Company in Winona, MN seeks a Customer Service Representative to manage customer accounts, create delivery and service tickets, and resolve inquiries with a friendly, professional demeanor. The role is full-time, Monday–Friday, daytime hours, and located in Winona, MN.

Responsibilities include handling calls, processing payments, orders, updates to accounts, and cross-functional collaboration to support customers and maintain accurate records in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service or administrative experience preferred.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong communication, active listening and problem‑solving skills.
• Ability to manage a variety of high‑volume tasks efficiently and meet deadlines.

Responsibilities

• Manage Inbound/Outbound customer calls on multiline phone system.
• Process payments, adjustments, corrections, and deposits.
• Process delivery and product service orders, and invoices.
• Update customer account information accurately.
• Troubleshoot and resolve customer billing questions in person, phone, and email.
• Provide comprehensive support to customers.
• Work independently while collaborating within cross-functional teams in person and virtually.
• Handle seasonally high-volume workload with time sensitive tasks.
• Other administrative duties as assigned.

Skills

Customer service

Data entry

Communication

MS Office

Excel

Outlook

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Consolidated Energy Company in Winona, MN seeks a Customer Service Representative to manage customer accounts, create delivery and service tickets, and resolve inquiries with a friendly, professional demeanor. The role is full-time, Monday–Friday, daytime hours, and located in Winona, MN.

Responsibilities include handling calls, processing payments, orders, updates to accounts, and cross-functional collaboration to support customers and maintain accurate records in a fast-paced environment.