Customer Service Pro - Payments, Inquiries and Delivery Support

Northland Constructors of Duluth, Inc.; Rochester (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Starting wage

Retirement program

Insurance

Paid vacation

Job summary

Consolidated Energy Company in Rochester, MN is seeking a Customer Service Representative to manage customer accounts, process orders, and resolve inquiries with a friendly, professional demeanor. The role is full-time with daytime, Monday–Friday hours in an office setting, including handling payments, invoices, updating accounts, and providing cross-functional support.

Ideal candidates will have a High School Diploma or GED, 1–2 years of customer service/administration experience, and

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in customer service or administration role preferred.
• Proficiency in Microsoft Office Suite, specifically Excel and Outlook.
• Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely.
• Strong communication, active listening, and problem-solving skills are essential.
• Basic math skills to calculate gallons, taxes, and percentages.
• Ability to work in a fast-paced office environment, multitasking between phone systems and computer software.

Responsibilities

• Manage Inbound/Outbound customer calls on multiline phone system
• Process payments, adjustments, corrections, and deposits
• Process delivery and product service orders, and invoices
• Update customer account information accurately
• Troubleshoot and resolve customer billing questions in person, phone, and email
• Provide comprehensive support to customers
• Work independently while also collaborating effectively within cross-functional teams in person and virtually
• Handle seasonally high-volume workload with time sensitive tasks
• Other administrative duties as assigned

Job description

Consolidated Energy Company in Rochester, MN is seeking a Customer Service Representative to manage customer accounts, process orders, and resolve inquiries with a friendly, professional demeanor. The role is full-time with daytime, Monday–Friday hours in an office setting, including handling payments, invoices, updating accounts, and providing cross-functional support.

Ideal candidates will have a High School Diploma or GED, 1–2 years of customer service/administration experience, and