Customer Service Representative

Pomona College; Riverside, Northern (CA, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Mentorship

Career growth opportunities

Performance incentives

Job summary

Pomona College in Riverside, CA seeks a friendly Customer Service Representative (entry-level) to greet customers in person, answer questions, and support live promotional events. This role emphasizes relationship-building and delivering positive brand experiences at retail locations.

No prior experience is required as training is provided; you will join a lively team with paid training, mentorship, and opportunities for growth through performance-based incentives and collaborative teamwork.

Qualifications

• Strong communication and interpersonal skills required.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced, team-oriented environment.
• No prior experience required (training provided).
• High school diploma or equivalent.

Responsibilities

• Provide friendly, professional customer support in person.
• Engage with customers during promotional events and campaigns.
• Communicate product/service information clearly and confidently.
• Assist with onboarding new customers and handling inquiries.
• Maintain a positive brand image at all times.
• Collaborate with team members to meet performance goals.

Skills

Communication skills

Interpersonal skills

Positive attitude

Willingness to learn

Team-oriented

Fast-paced environment

Education

High school diploma or equivalent

Job description

Customer Service Representative (Entry-Level)

Location: Riverside, CA

Type: Full-Time / Part-Time

Job Description:

We are seeking a motivated and people-focused Customer Service Representative to join our growing team. This role is ideal for individuals who enjoy working face-to-face with customers, building relationships, and representing brands in a dynamic environment.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, answering questions, and supporting promotional campaigns at live events and retail locations.

Key Responsibilities:

• Provide friendly, professional customer support in person
• Engage with customers during promotional events and campaigns
• Communicate product/service information clearly and confidently
• Assist with onboarding new customers and handling inquiries
• Maintain a positive brand image at all times
• Collaborate with team members to meet performance goals

Qualifications:

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Ability to work in a fast-paced, team-oriented environment
• No prior experience required (training provided)
• High school diploma or equivalent

What We Offer:

• Paid training and ongoing mentorship
• Career growth opportunities
• Performance-based incentives
• Supportive and energetic team environment