Client Care / Customer Service Representative

Brown & Brown, Inc. (United States); Alton (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Financial benefits (401k, ESPP)

Mental health & wellness programs

Paid time off & holidays

Job summary

One80 Intermediaries is seeking a Customer Care Specialist to join our growing team. The role focuses on keeping bill counts and policy premiums current by notifying members of due payments and guiding them to the sales department for new policies or term products.

Key duties include outbound calling, processing reminders, and assisting with payments while learning Affinity life and health plans. This position requires a proactive, customer-focused approach.

Qualifications

• 2+ years of experience in customer service and/or sales.
• Experience in the insurance industry preferred or an equivalent combination of education and experience.
• Ability to learn new software programs.

Responsibilities

• Mail reminder and lapse letters in a timely manner from the system.
• Meet at least 50 outbound calls per day.
• Review retention reports daily to identify focus areas.
• Assist with unpaid accounts through assigned tasks.
• Support on the payment line to ensure timely calls from members ready to pay.
• Handle credit card expiry tasks and EFT failed accounts.
• Acquire and maintain knowledge of Affinity life and health plans offered.
• Strive to keep bill counts and premiums on the books.

Skills

Customer service

Sales experience

License eligibility (IL)

Education

High school diploma or GED

Tools

PC skills

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Customer Care Specialist to join our growing team.

The Customer Care Specialist will keep existing bill counts and policy premiums on the books by notifying members that their premium is due. Assist members making payments, setting up recurring payments, or getting to the sales department if they are interested in a new policy or a new level term product.

How You Will Contribute:

• Mailing out reminder and lapse letters in timely from the system.
• Consistently meet expectations of at least 50 outbound calls per day.
• Review retention reports daily to see where numbers are and where focus needs to be.
• Work through assigned tasks of unpaid accounts.
• Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
• Work all credit card expiring tasks as well as EFT failed accounts.
• Acquire and maintain knowledge of Affinity life and health plans offered.
• Self-motivated to meet goals and keep bill count and premium on the books.

Skills & Experience to be Successful:

• Minimum of a high school diploma or general education degree (GED).
• 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Proficient PC skills and ability to learn new software programs.
• Active Illinois insurance license or the ability to become licensed within 90 days of hire.

Pay Range

17.50/hr. plus commission, merit eligible. - 17.50/hr. plus commission, merit eligible. Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.