Insurance Account Representative

One80 Intermediaries; United States; Remote; USD 28,929 - 31,684; Full time

Benefits offered by this job

Annual bonus

Stock options

Health and dental insurance

Paid time off

Retirement savings

Job summary

A nationwide insurance firm is searching for an Insurance Account Representative to provide exceptional customer service by addressing inquiries about coverage and claims. Applicants should possess a high school diploma and at least two years of customer service or sales experience, ideally in the insurance sector. A valid Property & Casualty or Personal Lines license is also required. The position is full-time, includes a competitive pay range from $21.00 to $23.00 per hour, and offers additional benefits including insurance and paid time off.

Qualifications

• High school diploma or GED is required.
• 2+ years experience in customer service or sales, ideally in insurance.
• Must have Property & Casualty or Personal Lines license.

Responsibilities

• Answer incoming calls and resolve client inquiries.
• Document customer contacts and resolutions accurately.
• Process premium payments and address billing questions.
• Contribute to business retention and customer satisfaction.

Skills

Customer service experience

Sales experience

Problem-solving

Time management

Computer proficiency

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Insurance Account Representative

Base pay range $21.00/hr - $23.00/hr

Additional compensation types Annual Bonus and Stock options

Direct message the job poster from One80 Intermediaries

The Insurance Account Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e‑mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

The ideal remote candidate for this role will have previous Personal Lines insurance experience and reside in one of the following locations: New York, New Jersey, Vermont, Connecticut, New Hampshire, Pennsylvania, or Massachusetts.

Your Impact

• Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Processes and responds professionally to inquiries received via email, fax or mail within established service levels.
• Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates.
• Determines, analyzes and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards.
• Completes insurance coverage review with insureds and provides guidance as applicable. Obtains carrier quotes relating to endorsement changes and presents to insured. Refers requests for alternate carrier quotes to Retention Specialist team.
• Answers billing questions, accepts processes premium payments from customers and remits to applicable carrier.
• Uses de‑escalation tactics when needed. Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long‑term solutions to prevent recurring or similar errors or problems, with a “customer first” philosophy.
• Develops and maintains product, procedural and technical systems knowledge.
• Maintains logs and production‑related reports.
• Participates in business retention activities as directed by supervisor.

Qualifications

• High school diploma or general education degree (GED).
• 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Demonstrated proficiency with computers including MS Outlook, Word, Excel.
• Property & Casualty (P&C) or Personal Lines license is required.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected pay range for this position is $21.00 - $23.00 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job‑related knowledge, skills, and experience.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Insurance