Customer Service Representative

Recovery Monitoring Solutions LLC; Waco (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Recovery Monitoring Solutions LLC seeks a Customer Service Representative to install and monitor electronic monitoring devices for courts, probation and agencies in McLennan County, Waco, TX. You will meet clients, schedule appointments, manage alerts, prepare reports, and process payments.

Ideal candidates have 1 year of customer service experience, strong communication skills, basic computer skills (MS Office & Google apps), and a clean background suitable for screening.

Qualifications

• 1 year of proven customer service experience.
• Strong verbal and written communication skills and excellent interpersonal skills.
• Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
• Clean background and able to pass a drug screening
• Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

Responsibilities

• Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules orientation and installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Maintains cleanliness of inactive equipment.
• Creates individual customer accounts and tracks participant as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Computer skills

Clean background

Physical ability

Tools

Microsoft Office

G Suite

Job description

Job Details

Job Location: McLennan County - Waco, TX 76701

Position Type: Full Time

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS

• Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules orientation and installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Maintains cleanliness of inactive equipment.
• Creates individual customer accounts and tracks participant as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
• Other duties as assigned.

QUALIFICATIONS

• 1 year of proven customer service experience.
• Strong verbal and written communication skills and excellent interpersonal skills.
• Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
• Clean background and able to pass a drug screening
• Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES

• Perform data entry
• Proficient with Microsoft Office Suite and G Suite.
• Effective verbal and written communication skills required.
• Clear criminal background preferred