Customer Service Representative

Dead River Company; Northampton (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life insurance

Short-term disability

Long-term disability

401(k) plan with company match

Paid time off and paid holidays

Tuition assistance for employees

Discounts on products and services

Opportunities for growth

Job summary

Dead River Company in Northampton, MA is seeking a Customer Service Representative to greet customers, process accounts, and support daily office operations. The role requires building trust with customers and maintaining accurate records in a busy office environment.

You will use the ADDS E3 system, perform clerical tasks, and coordinate with multiple departments to ensure timely deliveries and accurate pricing.

Qualifications

• High school diploma or equivalent preferred.
• One year of previous customer service experience including computer work preferred.
• Good communication and listening skills.
• Ability to work in a dynamic environment with attention to detail.

Responsibilities

• Answer incoming calls and assist walk-in customers.
• Maintain customer accounts in the ADDS E3 system.
• Handle clerical tasks: inventory control, accounts payable/receivable, postings, price changes, payments, and deposits.
• Learn all departments, products and delivery schedules.
• Support annual market objectives and promotional programs.
• Cross-train and assist other office staff.
• Perform filing, photocopying, and shredding.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

Northampton
300 A King St
Northampton, MA 01060, USA

Northampton
300 A King St
Northampton, MA 01060, USA

Bernardston
540 Northfield Road
Bernardston, MA 01337, USA

Bernardston
540 Northfield Road
Bernardston, MA 01337, USA

$17–$26 an Hour - Depending on Experience, Plus Commission!

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges. Good People Helping Neighbors Do Energy Right

Essential Functions:

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees' children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Other Attributes Required:

• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience: One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used:

Calculator, telephone, computer terminal, and copier.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

• The position requires frequent sitting and some standing.
• There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
• There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.