Customer Service Representative

Boston School of Music Arts; Randolph (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Supplemental Health Insurance access

401k

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Paid time off

Training

Vision insurance

Job summary

Boston School of Music Arts is seeking a Customer Experience Representative to be the first point of contact for families across in-person, phone, email and text channels. You will handle scheduling, program information, student registrations and welcoming families, while maintaining a polished space and delivering a positive experience.

Join a supportive team as you assist with events and general admin duties, with afternoon/evening/weekend availability in Dorchester and Randolph locations.

Qualifications

• Must be 21 years of age or older.
• At least 2 years' experience in customer-facing roles (restaurants, hospitality, or retail).
• Competent with Google office products, email, calendar management and CRM software.
• Fluent/competent in English, both spoken and written.
• Spanish, Haitian Creole, or Vietnamese a plus.
• Very organized and detail-oriented.
• Available to work afternoons, evenings and weekends.
• No college degree required.
• No previous music school admin experience required.

Responsibilities

• Be the first point of contact in-person, by phone, email and text with families.
• Handle scheduling, program information, student registrations and welcomes.
• Maintain space presentation and communicate with families for a positive experience.
• Support major performance events with details and guest coordination.
• May perform other admin duties and projects as assigned.

Skills

Customer-facing experience

Very organized

English fluency

Google Workspace

CRM software

Canva

Spanish

Haitian Creole

Vietnamese

Availability afternoons/evenings/week-

Tools

CRM software

Google Workspace

Canva

Job description

Benefits

• Supplemental Health and Life
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Vision insurance

If you love music, and love people even more, are well-organized, have been told that you have a golden speaking voice, and want to be part of creating a positive experience in the world, you may be a match for our Customer Experience Representative positions. At Boston School of Music Arts, we've won area awards for providing excellent music education and positive experiences for families for over 15 years, with a highly supportive, positive working environment for our team.

Join us, and find out what makes working at BSMA special. As Customer Experience Representative, you'll be part of a team that is the first point of contact in-person, by phone, email and text with our families. The position includes contact, scheduling, sharing information on BSMA programs and events, registering students, welcoming students, maintaining space presentation and communicating with families to ensure a great, positive experience. Will also be present at major performance events to assist with event details, and again, to ensure a great experience. May perform other admin duties and projects, as assigned.

(2) New positions at our Dorchester and Randolph locations:

Schedule 1:

Monday-Thursday, plus Saturdays M-T 2-8:30, W-Th 3-9, Fri Off, Sat 8:30-4, occasionally sub for other team members.

Schedule 2:

Tuesday-Saturdays T 2:00-8:00, W-Th 2:30-8:30, Fri 1:30-7, Sat 8:30-4, occasionally sub for other team members.

About you:

• Must be 21 years of age or older.
• At least 2 years' experience in Customer-facing restaurant (front of house), hospitality, or retail.
• Competent with Google office products, Email, digital calendar management and CRM software. Canva experience a plus.
• Must be fluent/competent in English, both spoken and written.
• Competency/Fluency with: Spanish, Haitian Creole, Vietnamese a plus.
• Very organized
• Available to work afternoon to evenings and weekends.
• No college degree required.
• No previous music school admin experience required.

Physical Requirements:

• Ability to walk and stand, as well as bend and climb stairs throughout shifts.
• Ability to lift up to 30 pounds as needed, on occasion.

Benefits

• PTO
• 401k with match
• Supplemental Health Insurance access
• Vision /Dental /Life
• Highly Supportive Work Environment
• Training
• Employee Discounts