Customer Service Admin

Installed Building Products; Lindon (UT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-Paid Life Insurance

Scholarship opportunities

Paid vacation and holidays

Employee Financial Assistance Program

401(K) with company matching

Supplemental Insurance

Job summary

Installed Building Products in Lindon, Utah, is looking for a dedicated Customer Service Representative. You'll manage warranty and service calls, arrange work schedules, and maintain job tickets in our internal system. Excellent communication skills and some previous customer service experience are required.

The position offers a competitive wage starting at $20.00 and includes benefits like medical coverage, life insurance, and opportunities for growth. Join our team to help us deliver quality service.

Qualifications

• Some customer service experience required.
• Knowledge of accounting and CRM software preferred.
• Fluency in English and Spanish is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Ability to prioritize and multitask.
• Understanding of customer service principles.

Responsibilities

• Receive calls for warranty and service requests.
• Arrange work schedules for service calls.
• Manage job tickets in the internal system.
• Contact builders and customers for job site readiness.

Skills

Customer service experience

Knowledge of accounting and CRM software

Fluent English/Spanish

Microsoft Office products

Excellent communication

Time management

Customer service ethics

Job description

Pay Range: $20.00-$22.00 per hour depending on experience

We are seeking a passionate and dedicated Customer Service Representative to join our team.

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Arrange work schedules
• Manage job work tickets with the internal system
• Contact national builders and customers to verify the readiness of job sites

Role Requirements

• Some customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills are a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company-Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

EEO Statement

IBP is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.