Customer Service Admin

IBP; Lindon (UT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision coverage

Company-Paid Life Insurance

Scholarship opportunities

Paid vacation and holidays

401(K) with company matching

Job summary

IBP in Lindon, Utah is looking for a Customer Service Representative to manage inbound warranty and service calls. You will arrange work schedules and verify job site readiness by communicating with builders and customers.

The ideal candidate will have some customer service experience, be familiar with CRM tools, and possess excellent communication skills. This position offers a competitive wage, medical benefits, and various opportunities for growth.

Qualifications

• Some customer service experience is required.
• Knowledge of accounting and CRM software is necessary.
• Fluency in English and Spanish is a plus.
• Proficient in Microsoft Office products, including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills are essential.
• Ability to prioritize, multitask, and manage time efficiently.

Responsibilities

• Receive calls for warranty and service requests.
• Arrange work schedules and manage job work tickets.
• Contact national builders to verify job site readiness.

Skills

Customer service experience

Knowledge of accounting and CRM software

Fluent English/Spanish language skills

Microsoft Office products

Excellent communication skills

Ability to prioritize and multitask

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role Requirements

• Some customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills are a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company-Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Pay Range: $20.00-$22.00 per hour depending on experience

Premier Building Supply is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service – these aren't just words; they represent how Premier Building Supply does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Premier Building Supply!

EEO Statement: IBP is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.