Customer Service Representative

Heritage civil Works; Houston (TX); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Impactful work

Remote work flexibility

Growth opportunities

Supportive culture

Job summary

A pioneering engineering company is looking for a Customer Service Representative to be the first point of contact for clients. You will manage inquiries, translate technical information, and enhance client experiences within a supportive team environment. We seek an individual with 2+ years of experience, strong communication skills, and a knack for problem-solving. This role offers the freedom to work remotely and opportunities for career growth while helping shape the future through impactful work.

Qualifications

• 2+ years of experience in a Customer Service, Client Success, or Account Management role.
• Ability to explain complex topics simply.
• Strong problem-solving abilities and ownership in task completion.

Responsibilities

• Act as the first point of contact for clients responding to inquiries.
• Translate complex services into clear communication.
• Manage support tickets and ensure resolutions are friendly and accurate.
• Collaborate across teams to enhance client experience.
• Maintain detailed records of client interactions.

Skills

Customer service experience

Problem-solving skills

Communication skills

Client relationship management

Job description

About the job Customer Service Representative

Remote Customer Service Representative

At Heritage Civil Works, we don't just engineer solutions we redefine industries. From aerospace to biotechnology, our groundbreaking modeling, testing, and engineering services fuel the worlds most critical innovations.

Now, we are expanding our team with a Customer Service Representative who thrives on excellence, precision, and human connection.

If you believe world-class service is a craft, not a checkbox this is where you belong.

What You'll Be Doing

• Be the first and finest point of contact for our clients responding to inquiries with professionalism, warmth, and precision.
• Understand our complex services (like CFD modeling, physical testing, and custom hardware solutions) and translate them into clear, helpful communication.
• Manage support tickets, emails, and occasional live chats to ensure fast, accurate, and friendly resolutions.
• Collaborate across Engineering, Operations, and Business Development teams to solve client issues and enhance their experience.
• Identify patterns in customer feedback and suggest ways we can improve your voice will matter here.
• Maintain detailed, accurate records of interactions in our CRM system.

What We are Looking For

• 2+ years experience in a Customer Service, Client Success, or Account Management role (B2B or technical industry experience is a major plus).
• A natural communicator you can explain highly technical topics in a way that clients easily understand.
• Sharp problem-solving skills and a high sense of ownership.
• Professional, friendly, and relentlessly reliable.

Why Join Heritage Civil Works?

• Impactful Work: Help leading industries push the limits of whats possible.
• Elite Team: Work alongside some of the brightest engineers and innovators in the field.
• Remote Freedom: Work from wherever you do your best thinking.
• Growth Opportunities: We believe talent should be nurtured here, your career trajectory is in your hands.
• Supportive Culture: Serious about excellence, serious about people.

Ready to Join Us?

This is more than customer service its about building partnerships that shape the future.

If you're ready to bring your best, we are ready to meet you.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.