Customer Service Representative

Medical Services of America; Pulaski (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental/Vision insurance

Life insurance

401(k) match

Job summary

Medi Home Care, a proud member of the MSA family, seeks a Full-Time Customer Service Representative for our Pulaski, VA location. The CSR handles referral and customer communications, takes orders, verifies billing information, and assists with over-the-counter sales and inventory control.

Responsibilities include scheduling, insurance verifications, contacting referrals, and maintaining referral logs to ensure accurate customer records and efficient service delivery.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred.

Responsibilities

• Receives written and verbal communication from referral sources and customers.
• Takes orders and obtains accurate billing information; handles OTC sales.
• Schedules customer set-up and delivery times.
• Completes insurance verifications.
• Contacts referral sources to obtain required information.
• Maintains log of referrals.

Skills

Customer service

Insurance verification

Order taking

Billing information

Education

High school diploma or GED

Job description

Medi Home Care, a proud member of the MSA family, currently seeks a Full-Time Customer Service Representative (CSR) for our location in Pulaski, VA.

This position is responsible for receiving written and verbal communication from referral sources and customers, including order taking and obtaining accurate billing information, as well as over-the-counter sales; inventory control and establishing and maintaining records with complete customer information.

Other responsibilities include:

• Schedules customer set-up and delivery times.
• Completes insurance verifications.
• Contacts referral sources to obtain required information.
• Maintains log of referrals.

Job Requirements

• High school diploma or General Education Degree (GED) required.
• Previous medical office experience preferred.
• Valid driver’s license and company required auto-liability insurance.

MSA offers competitive pay and excellent benefits:

• Generous paid time off
• Medical/Prescription, Dental & Vision Insurance and other benefits (STD, LTD, Accident & Sickness, additional life insurance, etc.)
• Company paid employee life insurance
• 401(k) retirement with a generous company match