Customer Service Representative

Veta Virtual Inc.; Puerto Rico; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Fully paid training

Monthly bonuses

Remote work

Job summary

Veta Virtual Inc. is hiring a Customer Service Representative to join our fast-growing, 100% remote call center team. You’ll be the friendly voice answering calls with warmth and polish, ensuring every caller feels valued. We offer paid training, ongoing growth, and generous monthly bonuses.

Ideal candidates have 2–3 years of experience, excellent English, and a typing speed of 50 WPM. You’ll work a 9-hour shift Mon–Fri between 9:00 AM and 9:00 PM ET from LATAM or Europe.

Qualifications

• 2–3 years of experience in customer service or call center.
• Excell ent command of English, spoken and written.
• Outgoing, energetic, and responsible.
• Fast learner with ability to adapt to AI tools.
• Typing speed of at least 50 WPM.
• Quiet work environment with reliable equipment and stable internet.
• Based in LATAM or Europe for this remote role.
• Available for a 9-hour shift within 9:00 AM–9:00 PM ET, Mon–Fri.

Responsibilities

• Handle inbound calls professionally for a diverse range of clients.
• Take accurate messages and deliver promptly.
• Book appointments using scheduling tools and transfer calls efficiently.
• Build relationships by understanding client needs and adapting approach.
• Collaborate with the team to improve service quality.

Skills

Call center exp

English fluency

Typing 50 WPM

Communication skills

Fast learner

AI tools familiarity

Remote setup

Job description

We're Looking for You: Join Our Dynamic Team at Veta Virtual!

Competitive Pay + Monthly Bonuses | 100% Remote | Phone-Based Customer Service | Paid Training & Real Growth

Schedule:

Full-time, Monday to Friday, one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time. Please only apply if you're available for this schedule.

Veta Virtual is hiring a Customer Service Representative to join our own fast-growing call center team. You'll be the friendly, professional voice of the businesses we support — answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you.

Your Role

• Managing inbound calls professionally for a diverse range of businesses and professionals — becoming the trusted voice of each client.
• Addressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly.
• Booking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols.
• Building strong relationships with clients by understanding their unique requirements and adapting your approach to each business.
• Collaborating with the team to continuously improve service quality — and keeping the energy up while you do it.

What You'll Need

• 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support.
• Exceptional communication skills with a strong command of English, written and spoken.
• An outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence.
• Quick learning ability and familiarity with AI tools.
• A minimum typing speed of 50 WPM.
• A quiet work environment, reliable equipment, and a stable internet connection.
• Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

What We Offer

• A fully paid training period to help you get started strong.
• Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses.
• 20 paid days off per year after the training period.
• The flexibility of working from home.
• Real growth - almost everyone on our team started as a CSR - with regular reviews and feedback to recognize achievements and support your career.
• A friendly, supportive culture with company-wide and team events that build strong connections.

Ready to Apply?

We're looking for top performers, so let your vibrant, energetic personality shine. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process — it's your first chance to show us your energy.

Our hiring team may also ask how you live our values: Growth Mindset, Fearless Integrity, Execution Excellence, Compassionate Connection, and Reliability and Trust. We review all applications and get back to you within 1–3 business days. We can't wait to meet you!