Customer Service Representative

Veta Virtual Inc.; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid training

Monthly bonuses

Work from home

20 paid days off per year

Job summary

Veta Virtual Inc. is hiring a Customer Service Representative for a 100% remote position. You will handle phone-based support, schedule appointments, and ensure callers feel valued with warmth and professionalism.

The role emphasizes strong English communication, a fast typing pace, and the ability to work a 9-hour shift (9am–9pm ET) on weekdays. Training is fully paid with opportunities for growth and bonuses.

Qualifications

• 2-3 years in customer service or call center.
• Excellent verbal and written English communication.
• Outgoing, energetic, responsible and growth‑minded.
• Fast learner with familiarity with AI tools.
• Typing speed 50 WPM or faster.

Responsibilities

• Handle inbound calls professionally for diverse clients, acting as the trusted voice.
• Empathically address callers' needs and deliver accurate messages quickly.
• Schedule appointments using user-friendly tools and transfer calls smoothly.
• Build strong client relationships by understanding their requirements and adapting approach.
• Collaborate with team to improve service quality and maintain high energy.

Skills

Phone support

English fluency

Typing 50 WPM

Remote work

AI tools

Tools

CRM software

Scheduling tools

Job description

We're Looking for You: Join Our Dynamic Team at Veta Virtual

Competitive Pay + Monthly Bonuses | 100% Remote | Phone-Based Customer Service | Paid Training & Real Growth

Schedule: Full-time, Monday to Friday, one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time. Please only apply if you're available for this schedule.

Veta Virtual is hiring a Customer Service Representative to join our own fast-growing call center team. You'll be the friendly, professional voice of the businesses we support - answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you.

Your Role:

• Managing inbound calls professionally for a diverse range of businesses and professionals - becoming the trusted voice of each client.
• Addressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly.
• Booking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols.
• Building strong relationships with clients by understanding their unique requirements and adapting your approach to each business.
• Collaborating with the team to continuously improve service quality - and keeping the energy up while you do it.

What You'll Need:

• 2-3 years of proven experience in a similar role, such as customer service, call center, or phone-based support.
• Exceptional communication skills with a strong command of English, written and spoken.
• An outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence.
• Quick learning ability and familiarity with AI tools.
• A minimum typing speed of 50 WPM.
• A quiet work environment, reliable equipment, and a stable internet connection.
• Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

What We Offer:

• A fully paid training period to help you get started strong.
• Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses.
• 20 paid days off per year after the training period.
• The flexibility of working from home.
• Real growth - almost everyone on our team started as a CSR - with regular reviews and feedback to recognize achievements and support your career.
• A friendly, supportive culture with company-wide and team events that build strong connections.

Our hiring team may also ask how you live our values: Growth Mindset, Fearless Integrity, Execution Excellence, Compassionate Connection, and Reliability and Trust. We review all applications and get back to you within 1-3 business days. We can't wait to meet you!