Customer Success & Dispatch Coordinator

ComForCare; Salem (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Vision insurance

Dental insurance

Costco Membership

Job summary

A home care company in Salem, Oregon is seeking a Customer Service Representative. You will be responsible for scheduling service calls, managing the technicians' schedules, and ensuring high levels of customer satisfaction. Ideal candidates are self-motivated, energetic, and skilled in multi-tasking. The role requires inbound and outbound call experience, and applicants must be at least 18 years old with a high school diploma. The position is full-time, with hours Tuesday to Saturday.

Qualifications

• Inbound and outbound call taking experience required.
• Dispatching experience is a plus.
• Must be a minimum of 18 years old.

Responsibilities

• Receive incoming calls in a courteous manner.
• Coordinate the scheduling of services.
• Use customer development techniques to solicit work.

Skills

Customer focus

Problem solving/analysis

Time management

Communication

Education

High school diploma or GED

Tools

Dispatching software

GPS software

Job description

A home care company in Salem, Oregon is seeking a Customer Service Representative. You will be responsible for scheduling service calls, managing the technicians' schedules, and ensuring high levels of customer satisfaction. Ideal candidates are self-motivated, energetic, and skilled in multi-tasking. The role requires inbound and outbound call experience, and applicants must be at least 18 years old with a high school diploma. The position is full-time, with hours Tuesday to Saturday.