Customer Service Representative

Holbrook Heating & Air Conditioning; Pompey Hill (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Holbrook Heating & Air Conditioning in Pompey Hill, NY is hiring a Customer Service Representative to join our on-site team. You will respond to inbound calls and emails, troubleshoot issues, and help customers with friendly, professional service during standard hours.

The role emphasizes building rapport, handling inquiries, and assisting with administrative tasks to keep operations running smoothly. You should be detail-oriented, a strong communicator, and eager to learn about HVAC

Qualifications

• Respond to inbound calls and emails professionally.
• Troubleshoot customer issues and provide resolutions.
• Build rapport with customers and foster relationships.
• Must work in office during scheduled hours.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond to inbound calls and emails.
• Troubleshoot customer issues and provide resolutions.
• Build rapport with customers and foster long-term relationships.
• Assist with administrative tasks to maintain efficient operations.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Organizational skills

Team player

Job description

Description

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative

Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office.

Customer Service Representative

• Respond to inbound calls and emails, handling customer inquiries and concerns professionally.
• Troubleshoot customer issues and provide efficient resolutions.
• Build rapport with customers, fostering long-term relationships.
• Assist with administrative tasks to maintain efficient operations.

Requirements

You're a great fit if you:

Must be willing to work in office during scheduled hours.

• Possess excellent communication and interpersonal skills.
• Thrive in a collaborative and fast-paced work environment.
• Enjoy problem-solving and exceeding customer expectations.
• Are a detail-oriented individual with strong organizational skills.
• Have a willingness to learn and grow within the HVAC industry.

Bonus points if you have:

• Experience in sales, customer service, or a related field.
• Working knowledge of HVAC equipment and services (a plus, but not required).